Understanding Customer Motivations Lessons
The full course includes
- Understand customer psychology
- Why do customers come to your store?
- How do customers differ?
- How do you keep your customers?
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Course overview
Understanding customer behaviour is a key aspect in providing the perfect experience for potential or current customers. This course will benefit anyone who works in a customer encountering role, whereby important skills must be developed for ultimate success. The course unveils how to understand customer motivations through 4 modules, touching on customer psychology and the maintainence of customers. Once these course concepts are grasped, learners have a much better understanding of why customers behave like they do.
What you will learn
- Understand customer psychology
- Buying Motivations - Why do customers come to your store?
- How do you keep your customers?
- Human motivators - How do customers differ?
The full course includes
- Understand customer psychology
- Why do customers come to your store?
- How do customers differ?
- How do you keep your customers?